The Future of Retail Banking

Toward transparency and sustainability

Thu, 30 Jul 2009 09:41:58 -0700

Recently, IBM conducted a survey of more than 2,700 financial services industry participants to determine four things:Which forces are disrupting the industry?What will clients be willing to pay for?How will the basis for competition change?

Core Systems Transformation Chalk Talk

Thu, 30 Jul 2009 09:42:45 -0700

Because one size doesn’t fit all, IBM offers multiple solution paths and a variety of technology tools and methodologies to help financial institutions cut costs and deliver value when renovating core banking systems.

Smarter Banking

Wed, 01 Jul 2009 10:12:14 -0700

Agility, innovation are key to stable, sustainable returns

Dynamic Product & Service Management For Banks

Thu, 30 Jul 2009 10:03:28 -0700

In today’s tumultuous times banks in the U.S. and across the world are faced with four key challenges: revenue enhancement, expense reduction, consolidation, and the onslaught of regulatory requirements coming out of Washington and other governments

Innovating Out of Crisis

Thu, 30 Jul 2009 10:04:54 -0700

The winners in the banking industry need to simplify their current business models and make conscious choices where to focus their business, including taking a customer-centric view of pricing and risk.

Banking Centers of Excellence

Wed, 01 Jul 2009 10:12:45 -0700

IBM’s Banking Centers of Excellence help financial institutions and payments processers optimize their current technology investments, increase flexibility, and create a roadmap for the future.

Manage Reputational Risk

Thu, 30 Jul 2009 10:04:03 -0700

Web 2.0: The emerging risk of uncontrolled communications

Mobile Financial Services

Thu, 30 Jul 2009 09:49:26 -0700

The mobile channel is fast becoming a new channel of convenience for those who value anytime-anywhere access to banking services and commerce.

IBM Integrated Workplaces

Wed, 01 Jul 2009 09:45:03 -0700

One of the primary challenges facing retail banks these days is improving communications with their customers. This includes not only exploiting new technologies available in the online world, but also empowering their employees with better tools.

Managing Credit Risk

Thu, 30 Jul 2009 10:08:00 -0700

The IBM Cognos Credit Risk business intelligence reporting application provides financial institutions with an up-to-date and comprehensive analytical view of their credit portfolio across the enterprise. With a timely, accurate and consistent view

IBM and Cisco Front Office Solutions Supply the Human Touch

Thu, 30 Jul 2009 10:09:59 -0700

Self-service channels can give banks greater reach and lower the cost of service, but can also create distance between the bank and its customers. IBM and Cisco Front Office Solutions for Retail Banking combine “high tech” capabilities such as live v

Las Soluciones de Front Office de IBM y Cisco

Thu, 30 Jul 2009 10:11:47 -0700

Los canales de autoservicio pueden dar a los bancos un mayor alcance y reducir el coste del servicio, pero también pueden crear distancia entre el banco y sus clientes.. Las soluciones de Front-office de IBM y Cisco para la banca minorista

Combating Financial Crime

Thu, 30 Jul 2009 10:09:08 -0700

To combat increasingly sophisticated types of financial crime, financial institutions need an enterprise-wide view of areas of vulnerability coupled with effective decision-making to reduce fraud losses and protect their reputations.

Enterprise Content Management for Customer Care

Wed, 01 Jul 2009 09:50:39 -0700

Banks and other financial services companies were among the earliest adopters of content management – from the early days of scanning documents, all the way through to workflow-based document processing.

Decision Management that Improves Customer Conversations

Thu, 30 Jul 2009 10:12:15 -0700

Although business intelligence and analytic systems have provided financial institutions with an effective “rear view mirror,” financial institutions today require real-time information that allows them to make adjustments

Driving Revenue and Deepening Customer Relationships

Thu, 30 Jul 2009 10:09:34 -0700

Reducing costs, deepening customer relationships, and increasing revenue are achievable by deploying customer care solutions that help employees understand their customers’ needs better and provide efficient, accurate and informed service.

KANA Multi-Channel Customer Service Solutions

Thu, 30 Jul 2009 10:11:07 -0700

Financial institutions can use multi-channel access combined with integrated case management and knowledge management to drive down the high cost of multi-channel customer service, while at the same time significantly enhancing the customer experienc

Consolidated Payments Hub Enables Green Computing

Thu, 30 Jul 2009 10:12:40 -0700

Consolidating payment systems on a single platform can help you drive towards improved efficiency in your payments business as well as savings in energy, floor space and cooling.

Customer Care and Insight Across Channels

Thu, 30 Jul 2009 10:13:16 -0700

IBM’s Customer Care and Insight solution provides a holistic, enterprise-wide view of customer information, helping solve customer-oriented business problems across marketing, sales, service and compliance.

Core Banking Transformation

Wed, 01 Jul 2009 10:12:31 -0700

Transforming core banking systems may not seem prudent in today’s uncertain economic environment, but financial institutions can mitigate risks and costs by focusing on progressive renovation and incremental changes.

Case Management Integrated Solution

Thu, 30 Jul 2009 10:19:00 -0700

Excellence in customer service is becoming a key differentiator for retail banking organizations. But, delivering excellent customer service is especially challenging for banks as they strive to bring multiple lines of business

Experimenting with Web 2.0

Thu, 30 Jul 2009 10:14:19 -0700

Managing the reputational risk in social networking

Dynamic Service and Guided Selling

Thu, 30 Jul 2009 10:15:36 -0700

Banks that have invested in technology and innovation to reduce costs and improve efficiency during the past several years are best prepared to weather the current liquidity and credit crisis.

2008 Global CEO Study

Thu, 30 Jul 2009 10:20:22 -0700

Priorities for financial institutions include globalizing their enterprise to capitalize on growth in new marketplaces, establishing partners in complimentary businesses, and undertaking socially and environmentally responsible practices.

Emerging Opportunities in Payments

Thu, 30 Jul 2009 10:14:43 -0700

Financial institutions miss opportunities by not getting involved with their corporate customers early in the financial supply chain payments process and offering new products such as reconciliation and cash and liquidity management.

Risk Management: Part 1

Thu, 30 Jul 2009 10:16:34 -0700

Achieving an enterprise-wide view of risk

Risk Management: Part 2

Thu, 30 Jul 2009 10:16:20 -0700

Role specific data for on-demand risk management

Convergence and Efficiency in Payments

Thu, 30 Jul 2009 10:36:02 -0700

IBM provides many products and services that can help financial institutions become more efficient, including business modeling tools, best practices, and payments solutions with embedded business processes.

The Evolving Role of Payments

Thu, 30 Jul 2009 10:37:54 -0700

Mobile payments continue to evolve. Contactless payment types are especially promising in less-developed economies. Microloans and remittance processing provide an entry into the financial mainstream for scores of new bank customers.

Innovation in Banking

Wed, 01 Jul 2009 08:48:20 -0700

Innovation Drives New Services, Culture & Growth

Optimizing Business Processes

Thu, 30 Jul 2009 09:59:57 -0700

Online Account Opening & Other Biz Process Improvements

Core Systems Transformation

Wed, 01 Jul 2009 08:48:12 -0700

Progressive Renovation: Simplicity, Efficiency, Low Risk

Globalization In The Banking Sector

Wed, 01 Jul 2009 08:48:40 -0700

Growth Requires Expansion; Affects Every Bank

Delivering The Customer Experience

Wed, 01 Jul 2009 08:48:28 -0700

Understanding Customer Expectations Through Technology

Customer Care and Insight

Sun, 13 Jul 2008 21:00:00 -0700

Wayne Wilczynski, Executive, IBM Global Business Services on the changing needs of banking customers.

The Trends of Retail Banking

Wed, 01 Jul 2009 08:47:33 -0700

From online account opening to mobile banking to core systems transformation, banks are facing a myriad of opportunities in the midst of some daunting challenges.